If a disorderly person is in your business, do not delay. Call the Police immediately. The subject in this incident had been in these stores several times causing a disturbance before the Police were called. The safety of your employees and customers is a responsibility not to be taken lightly.

• Train employees on how to handle a disorderly person.
• Outline a procedure for employees to follow in the event they are faced with an irate or disruptive subject.
• Have rules of conduct published and posted in your business. This will give your employees criteria to follow if someone breaks these rules.
• The Customer is not always right!
• Just because someone is loud or vocal does not mean that you have to give in to his or her demands. Your real customers will thank you for following good safety practices.