All store personnel should be trained on the store policy that deals with retail fraud (shoplifting) and how the company wants them to respond.

Store personnel should have the phone numbers to call readily available if they suspect retail fraud or any other crime. A lone employee should not try to apprehend retail fraud suspects themselves. Call your Mall Security or the Troy Police Dispatch Center at 248-524-3477 for in-progress crimes or assistance apprehending fleeing criminal suspects.

Surveillance video has shown that cameras that are obvious to criminals are a good deterrent to crime.  Criminals can be seen trying to hide from the camera, or dropping the merchandise they tried to steal when they spotted the camera.

The Troy Police offers training to store personnel on theft prevention and detection, fraud, and other retail-related crimes. Contact the Retail Liaison at 248-680-7224 for more information.